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Privacy Policy

Cal-Valley Insurance Services, Inc.

“A MEMBER OF PACWEST INSURANCE SERVICES, INC.”

IMPORTANT PRIVACY NOTICE REGARDING YOUR NON-PUBLIC PERSONAL INFORMATION

At Cal-Valley Insurance Services, Inc., we know the importance of respecting your privacy and maintaining your trust. This notice is being sent to you to satisfy the new privacy notice laws. We are required to provide this notice to you on an annual basis. We have not changed the way we do business and when we collect personal information, we keep it private. We have physical, electronic and procedural security measures in place that comply with legal standards to protect your personal information.

Information We Collect

In order for us to obtain or service the insurance products that you ask for from us, we may collect personal information from you, as well as from others.

Personal Information includes any identifying information, such as:

  • Your name, address, e-mail address, phone number
  • Age, marital status, occupation, social security number, assets, income, and beneficiaries
  • Claim history, driving record, car make and model, license number, lender and lease agent
  • Credit history, credit standing, policy coverage, premiums, and payment history

We collect your personal information from:

  • You in person, by telephone, or over the Internet
  • Forms you submit to us, such as applications, claims, and policy updates
  • Your business dealings with us and with other companies
  • The DMV to verify driving record or license status
  • Claims databases, such as the Comprehensive Loss Underwriting Exchange
  • How We Use and Disclose Personal Information

In order for us to obtain, or to service, the insurance that you asked for from us, we may disclose your personal information to affiliated and nonaffiliated companies. However, we do not sell personal information or customer lists to anyone for marketing. We only disclose information about you as allowed or required by law. In those instances, we may disclose personal information without your prior consent.

We may disclose personal information to:

  • Financial companies, such as life, automobile and property insurers, mortgage bankers, securities broker-dealers, and insurance agents or brokers
  • Medical-care facilities or providers, to verify coverage and benefits
  • A court, governmental or regulatory agency when there is a lawful request
  • Law enforcement to protect against fraud or unauthorized transactions
  • A group policyholder for purposes of reporting claims experience

When we use service providers to help service your account, your personal information stays confidential. Our service providers agree to keep personal information private and not use it for any other purpose.

We share personal information with insurance data banks that collect information about claim history, accident fault, and amounts paid. Insurance data banks may retain personal information and disclose it to other insurance companies and others legally entitled to see it.

When your policy comes up for renewal, we may share your information with other insurance companies to obtain competing quotes and provide you with better coverage or pricing. If you don’t want that to happen, you may “opt-out” as described below.

IMPORTANT PRIVACY CHOICES

When your policy comes up for renewal, we may share your information with other insurance companies to obtain competing quotes and provide you with better coverage or pricing. If you don’t want us to share your information with other insurance companies to obtain competing quotes for better coverage or pricing when your policy renews, you may tell us so. By “opting out”, you instruct us to not share your information with other companies for this purpose. If you wish to opt-out, call us at 888-237-4399.We may share your information if we do not hear from you within 45 days. However, you may opt-out at any time. Just call or write us. Even if you opt-out, we may still share your information as allowed by law. This includes disclosing information to our affiliates to market other products or services to you.

This privacy statement describes our privacy practices. We provide current customers a privacy notice via our website each year. We can provide one copy of this notice to joint holders; please share this information with everyone covered by your policy. If our practices change, we will inform you promptly. We treat our former customer’s information the same as our current customer’s information.

Right to Access and Correct Personal Information

You have the right to access, and request the correction, or the amendment of all your recorded personal information that has been collected by us. If you wish to review your recorded personal information, please write to us at: 5070 N. Sixth Street, Suite #155, Fresno, CA, 93710.

Include your name, address, telephone number, and policy number and let us know what kind of information you want to see. You may see and copy your information in person.

If you see any mistakes, let us know and we will review it. If we agree, we will correct our files. If we disagree, you may file a short statement of dispute with us. Your statement will be included with any data we disclose in the future.

Reservation of the Right to Disclose Information in Unforeseen Circumstances

In connection with the potential sale or transfer of its interests, Cal-Valley Insurance Services, Inc., and its affiliates (if any), reserve the right to sell or transfer your personal information (including but not limited to your name, address, age, sex, zip code, state and country of residency, and other information you provide through other communications) to a third party entity that (1) concentrates its business in a similar practice, product or service; (2) agrees to be Imhoff Sunland Insurance Services, Inc. successor in interest with regard to the maintenance and protection of the information collected; and (3) agrees to the obligations of this privacy statement.

For More Information or If You have Questions

Please feel free to call us if you would like to ask us any questions about this form, or about any of your policies. We look forward to servicing you in your insurance needs.